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Warranty Services: Total Operational Protection
We deliver standardized/customized warranty solutions aligned with industry standards and client needs,
covering full project/product lifecycles to ensure customer confidence.
Standard
warranty
Pre-commissioning
Installation &
commissioning
Preventive
maintenance
Local repair
warehouse
On-site
spare parts
On-site
engineers
Remote
service support
Customized
warranty
We customize the warranty period and warranty content for customers according to their needs, with the longest warranty period not exceeding 25years; we provide equipment online rate guarantee, starting from98%online rate, to continuously ensure stable power generation of the system
Creating greater value
Scientific operation and maintenance, regular inspections and extended warranty are the main measures
1
Technological transformation
Offer EPC-style retrofits for existing power stations, including third-party inverters, combiner boxes, and software upgrades for early models.
2
Product Training
Offer EPC-style retrofits for existing power stations, including third-party inverters, combiner boxes, and software upgrades for early models.
3
Power station monitoring
Offer EPC-style retrofits for existing power stations, including third-party inverters, combiner boxes, and software upgrades for early models.
4
Technological transformation
Offer EPC-style retrofits for existing power stations, including third-party inverters, combiner boxes, and software upgrades for early models.
5
Product Training
Offer EPC-style retrofits for existing power stations, including third-party inverters, combiner boxes, and software upgrades for early models.
6
Power station monitoring
Offer EPC-style retrofits for existing power stations, including third-party inverters, combiner boxes, and software upgrades for early models.
Global Reach, Seamless Service Delivery
Leveraging localized services and intelligent system platforms, we establish a cohesive O2O support network to enhance efficiency, <br>accelerate response times, and make premium services accessible anytime.
Global service platform
Local service center
Call center
Practice center
Spare parts center
Training center
Global service platform
A custom-built multilingual platform integrating global service workflows—ticketing, logistics, field operations, and post-service analytics—to enhance user engagement and service excellence.
Local service center
Based on local services, distributed in major power station gathering places around the world, we provide convenient spare parts, warehousing, training, fault analysis, and maintenance services to customers,maximizing the utilization rate of customer equipment.
Call center
24/7 online service, remote guidance, service supervision, customer follow-up, quick response to customer demands, and instant Q&A for clarification.
Practice center
Equip various maintenance tools, monitoring and testing equipment, mainstream products, and common spare parts,build an experimental operation platform, provide intuitive demonstrations for students, and improve practical skills.
Spare parts center
By utilizing electronic information management systems,scientifically plan and manage global spare parts inventory to ensure meeting frontline service needs,shorten supply time, and continuously reduce costs.
Training center
Experienced technical experts in the industry serve as trainers, delving into user pain points and developing systematic training materials for various products, operations, and maintenance. Through various training forms such as online, offline, and on-site, we empower customers and comprehensively enhance their overall operational capabilities.
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+86 136 1277 5837
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