Shipping Policy of Guangdong Beineng New Energy Co., Ltd.

The shipping policy of Guangdong Beineng New Energy Co., Ltd. is centered on safety compliance, high-efficiency adaptation to energy storage battery transportation and cross-border delivery. Combined with overseas local warehousing layouts, it formulates routes and responsibility rules separately for domestic and international shipments. Below are the core publicly available points and practical instructions (as of December 7, 2025).

I. Cross-border and Overseas Shipping Policy

1. Overseas Warehousing and Delivery

1. Warehouse Layout: Local warehouses are established in Dubai, Poland, Germany and the United States, supporting overseas warehouse self-pickup, local delivery or DDP door-to-door service.

2. Service Modes

◦ FBA Warehouse Entry: Labeling, palletizing and appointment for warehouse entry are carried out in accordance with Amazon compliance requirements, with a timeliness of 3–7 working days.

◦ Overseas Warehouse Stocking: Bulk sea freight to overseas warehouses, order response within ≤24 hours, and local delivery within 1–3 working days.

2. Cross-border Shipping Methods

3. Customs Clearance and Compliance

1. Required Documents: Commercial invoice, packing list, bill of lading/air waybill, certificate of origin (CO), product certification documents (CE/UL, etc.).

2. Tariff Liability: Under DDP terms, tariffs are borne by the seller; under EXW/FCA terms, tariffs are borne by the buyer, and the seller provides necessary assistance.

3. Prohibited/Restricted Shipments: Compliance with the laws and regulations of the destination country. Prohibited goods are not accepted for shipment. Lithium batteries must be declared in advance with attached UN 38.3 test reports.

4. Insurance and Claims Settlement

1. Insurance Coverage: All-risk insurance is defaulted for cross-border transportation, covering loss, damage and delay during transit (excluding risks such as war and strikes).

2. Claims Process: Submit an objection within 48 hours after receiving the goods, provide tally sheets, photos and test reports. Compensation will be paid within 10 working days after loss assessment by the insurance company.

II. Special Clauses and Value-added Services

1. Express Service: Domestic 24-hour delivery and cross-border 48-hour air freight, with a surcharge of 30%–50% of the standard freight.

2. Customized Packaging: Special packaging for water resistance, shock resistance and magnetism prevention, charged according to actual costs.

3. Reverse Logistics: Support for product returns and transportation of maintenance parts. Fees are calculated separately based on weight and mileage.

4. Holiday Arrangements: Order cutoff 3 working days in advance for domestic holidays; timeliness adjusted according to destination country holidays for cross-border shipments with advance early warnings.

III. Inquiry and Contact Methods

1. Logistics Tracking: Real-time updates via the official website logistics tracking system, 400 customer service hotline or dedicated account manager.

2. Contract Negotiation: Sign a Transportation Service Agreement to clarify terms and conditions. Supplementary agreements shall be signed separately for special orders.

3. Compliance Consulting: Provision of supporting documents such as UN 38.3 test reports, MSDS and transportation appraisal certificates.

IV. Compliance and Risk Tips

1. Energy storage batteries are classified as Class 9 dangerous goods. Compliant packaging and qualified carriers must be used; otherwise, cargo detention and fines may be imposed.

2. For cross-border transportation, confirm the certification and tariff policies of the destination country in advance to avoid customs clearance delays.

3. It is recommended to purchase adequate insurance to mitigate risks such as natural disasters and accidents during transit.